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Refund policy

At Absolut Laprairie / 9321-0953 Québec inc, we want to guarantee your satisfaction. Here is our refund policy for products purchased from our online store.

Eligibility for reimbursement

You can request a refund or exchange if :
1. The product is defective or damaged on delivery.
2. You have received an incorrect item.
3. The request must be made within 12 days of receipt of the article.

Conditions

1. The product must be unused, in its original packaging and accompanied by the receipt or proof of purchase.
2. Return shipping costs are at the customer’s expense, unless the error was caused by us.

Non-refundable items

1. Gift cards and gift certificates.
2. Products on special offer or sale.

Refund procedure

We do not share your information with third parties, except in the following cases:
1. Suppliers of services required to process your orders (delivery, payments).
2. Legal or regulatory requirements.

Your rights

1. Contact us at info@absolutlaprairie.com or by phone (450) 444 5064 with your order number and a description of the problem.
2. Once approved, you will receive return instructions.
3. Refunds will be made to the original method of payment within 7-10 business days of receipt and inspection of the returned product.

Customer service

For any questions or claims, our team is available to assist you at info@absolutlaprairie.com or by telephone at (450) 444 5064 .

Thank you for your trust and loyalty to Absolut Laprairie / 9321-0953 Québec inc!

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